Privacy Policy

Last updated: 12 June 2026

This Privacy Policy explains how ZeroRiskk collects, uses, stores, processes, protects, shares, retains, and deletes personal data when you use zeroriskk.com, the ZeroRiskk COMTRADE Analyzer, engineering workbenches, server-side analysis features, AI-assisted report generation, account features, support services, and related website functions.

This Privacy Policy is intended to operate as a privacy notice under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent applicable.

ZeroRiskk is built for protection engineers, electrical maintenance teams, testing engineers, relay engineers, power-system professionals, and organizations that need to review COMTRADE files, disturbance records, relay events, waveform data, and protection-system evidence.

By using ZeroRiskk, creating an account, uploading files, requesting analysis, generating reports, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1. Data Fiduciary and Contact Person

For the purpose of this Privacy Policy, ZeroRiskk refers to the website and services available through zeroriskk.com.

ZeroRiskk is owned and operated by Mavonix Industries Pvt Ltd. Unless the context otherwise requires, “we”, “us”, and “our” refer to Mavonix Industries Pvt Ltd operating ZeroRiskk.

GSTIN: 19AASCM8514E1Z2.

The person responsible for responding to privacy-related questions, data requests, consent withdrawal requests, and grievance communications can be contacted through the privacy contact button below.

The email address is hidden by default to reduce automated scraping.

When contacting us, please include your registered email address, the nature of your request, and any information reasonably necessary to identify your account or the relevant data.

2. Personal Data We May Collect

We collect only the personal data that is reasonably necessary for providing, securing, improving, supporting, and administering ZeroRiskk.

2.1 Account and Login Data

We may collect your name, email address, login method, account status, user role, registration date, authentication information, profile settings, storage usage, service preferences, account activity, and access-control settings.

2.2 Uploaded File and Engineering Record Data

When you upload COMTRADE files or related engineering files, we may process files such as CFG, DAT, HDR, INF, ZIP, or other supported file types. These files may contain relay record names, timestamps, channel names, analog and digital samples, device references, feeder or bay names, station identifiers, protection event information, fault records, trip records, relay settings references, and other technical data.

Uploaded engineering files may or may not contain personal data. However, they may contain confidential plant, substation, relay, feeder, equipment, operational, or organizational information. You must upload only those files that you are authorized to use, analyze, and process through ZeroRiskk.

2.3 Generated Analysis and Report Data

We may generate and store analysis outputs from uploaded files, including waveform views, prepared records, channel catalogues, event tables, phasor data, frequency trends, computed power values, digital transition evidence, readout tables, fault-location results, distance protection views, differential protection views, multi-record timelines, screenshots, summaries, reports, and AI-assisted report outputs.

2.4 AI Analysis Data

If you choose to use AI-assisted fault analysis or AI report generation, relevant uploaded-file data, extracted engineering data, workbench outputs, user instructions, event summaries, and report context may be processed to generate the requested AI output.

AI-assisted analysis is optional. You should not use AI features for files or data that you are not authorized to submit for such processing.

2.5 Payment and Billing Data

If paid features are enabled, we may process order information, transaction references, invoice details, payment status, plan information, report-generation charges, and billing-related metadata.

Payment authentication details such as full card numbers, banking passwords, UPI PINs, or equivalent credentials are intended to be handled by third-party payment gateway providers and are not intended to be stored by ZeroRiskk.

2.6 Support and Communication Data

If you contact us for support, privacy requests, technical issues, business enquiries, feature requests, or feedback, we may process your email address, message content, screenshots, attachments, browser details, issue descriptions, and any other information you voluntarily provide.

2.7 Technical, Security, and Usage Data

We may collect IP address, approximate location, browser type, device type, operating system, login time, upload status, analysis mode, file size, error logs, server logs, security logs, processing status, performance data, and feature usage data.

3. Specific Purposes of Processing

We process personal data and file-related data for the following specific purposes:

• To create, authenticate, secure, and manage user accounts
• To provide COMTRADE viewing, waveform analysis, playback, and engineering workbench features
• To process uploaded files in browser-side or server-side mode
• To prepare server-side artifacts for faster viewing, larger-file handling, playback, reports, and saved records
• To generate fault analysis, event summaries, protection-engineering views, and reports
• To provide optional AI-assisted fault analysis and report generation when requested by the user
• To manage user storage, quota, retention, access mode, and account preferences
• To process payments, invoices, paid reports, subscriptions, or paid feature access where applicable
• To provide customer support, troubleshooting, and technical communication
• To improve platform reliability, security, performance, user experience, and engineering accuracy
• To prevent misuse, unauthorized access, fraud, abuse, security incidents, or service disruption
• To comply with applicable legal, regulatory, accounting, tax, security, and operational requirements

4. Consent and Lawful Processing

We process personal data based on consent, voluntary use of the service, user-requested processing, contractual necessity for providing the service, compliance with law, security requirements, and other lawful grounds available under applicable law.

Where consent is required, you may give consent by using the relevant service, submitting information, creating an account, uploading files, requesting analysis, using AI features, making payment, or contacting us.

You may withdraw consent for consent-based processing by contacting us through the privacy contact button shown in this policy or through account controls where such controls are available.

Withdrawal of consent may affect your ability to use some ZeroRiskk features, including account access, saved files, server-side processing, AI reports, paid reports, or support workflows. Withdrawal does not affect processing that has already occurred before withdrawal, or processing that is required for legal, security, billing, fraud-prevention, dispute-management, backup, or compliance purposes.

5. Browser-Side and Server-Side Processing

ZeroRiskk may support both browser-side and server-side analysis workflows.

In browser-side processing, supported files may be processed mainly inside your browser, depending on the feature and configuration. In server-side processing, uploaded files and generated artifacts may be transferred to and processed on ZeroRiskk servers to support larger files, prepared views, saved records, smoother playback, advanced analysis, and report generation.

Registered users, visitors, and administrator-configured users may have different default processing modes. The actual processing mode may depend on user status, admin settings, feature requirements, file size, system load, and platform configuration.

6. Storage of Uploaded Files and Analysis Results

When server-side processing or saved-record features are used, ZeroRiskk may store uploaded files, metadata, prepared analysis artifacts, generated results, report outputs, logs, and related technical data.

ZeroRiskk aims to keep raw engineering files and generated artifacts in protected server storage rather than public website areas. Website databases may store account information, metadata, indexes, file references, status records, quota information, access permissions, and other operational information required to run the service.

Access to uploaded files, prepared artifacts, and reports is controlled based on account permissions, platform rules, service configuration, and security controls.

7. Confidential Engineering Data

COMTRADE files, relay records, disturbance files, settings references, and analysis outputs may contain confidential engineering, operational, plant, substation, feeder, relay, equipment, or organizational information.

You are responsible for ensuring that you have the legal and organizational authority to upload, process, analyze, store, and generate reports from such data using ZeroRiskk.

You should remove, mask, or anonymize confidential identifiers before upload where your organization’s policies require it.

ZeroRiskk does not claim ownership of your uploaded engineering files. You remain responsible for the content, accuracy, confidentiality, lawfulness, and authorization status of the files you upload.

8. AI-Assisted Analysis and Engineering Reports

AI-assisted analysis and AI report generation are optional features. If you request AI analysis, ZeroRiskk may process relevant file-derived data, engineering context, extracted event details, workbench results, and user instructions to generate the requested output.

AI-generated outputs are intended to assist engineering review. They are not a substitute for professional engineering judgment, relay manufacturer manuals, protection philosophy, site procedures, statutory requirements, testing standards, or final approval by qualified personnel.

You must independently verify AI-generated analysis before using it for maintenance action, protection settings, plant operation, testing decisions, incident reporting, statutory reporting, insurance claims, commercial decisions, or safety-related decisions.

9. Cookies and Similar Technologies

ZeroRiskk may use cookies, local storage, session storage, or similar technologies to support login sessions, security, preferences, upload workflows, analytics, performance monitoring, fraud prevention, and website functionality.

You can control cookies through your browser settings. Disabling some cookies may affect login, account features, upload workflows, analysis features, or report generation.

10. Sharing of Personal Data

We do not sell your personal data or uploaded COMTRADE files.

We may share limited data with service providers or data processors where necessary to operate ZeroRiskk, including hosting providers, cloud infrastructure providers, authentication providers, email service providers, analytics providers, security providers, payment gateways, backup providers, support tools, and AI-processing providers where applicable.

Such sharing is limited to the purpose for which the service provider is engaged, subject to applicable service terms, contracts, security practices, and legal requirements.

We may also disclose information where required by law, court order, government authority, regulatory process, cyber-security investigation, fraud prevention, legal claim, or to protect the rights, property, safety, and integrity of ZeroRiskk, its users, or the public.

11. Transfer of Data Outside India

Depending on hosting, infrastructure, payment, authentication, AI-processing, email, backup, security, analytics, or support providers, data may be processed or stored outside India.

Where personal data is transferred outside India, ZeroRiskk will seek to follow applicable requirements under Indian law, including any restrictions or conditions notified by the Government of India.

12. Security Measures

We use reasonable technical and organizational measures to protect personal data, uploaded files, generated artifacts, reports, and account information.

These measures may include access control, authentication, restricted server storage, security logs, HTTPS, permission controls, storage segregation, backup controls, software updates, malware protection, abuse monitoring, and other security practices appropriate to the service.

However, no website, server, network, storage system, browser environment, third-party service, or internet-based service can guarantee absolute security. You should not upload data that you are not authorized to process through ZeroRiskk.

13. Personal Data Breach

If we become aware of a personal data breach affecting your personal data, we will take reasonable steps to assess, contain, mitigate, investigate, and respond to the incident.

Where required by applicable law, we will notify affected users and the Data Protection Board of India or other competent authority within the applicable timeline and with the required information.

14. Data Retention and Deletion

We retain personal data, uploaded files, generated artifacts, analysis results, reports, account records, payment records, support communications, and logs only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, security, tax, accounting, billing, fraud-prevention, backup, dispute-management, or operational purposes.

Retention periods may vary depending on account type, user settings, administrator settings, storage limits, deletion requests, paid-feature records, backup cycles, legal obligations, and platform configuration.

Users may be provided with options to delete stored records, uploaded files, generated reports, or account-related data, depending on the feature and account configuration.

Certain records, logs, payment references, support records, security logs, or backup copies may be retained for a legally required or operationally necessary period even after deletion from active user-facing areas.

15. Your Rights as a Data Principal

Subject to applicable law, identity verification, and service limitations, you may have the following rights:

• Right to access information about your personal data processed by ZeroRiskk
• Right to request correction of inaccurate or misleading personal data
• Right to request completion of incomplete personal data
• Right to request updating of personal data
• Right to request erasure of personal data where retention is no longer necessary or legally required
• Right to withdraw consent for consent-based processing
• Right to grievance redressal
• Right to nominate another individual to exercise your rights in case of death or incapacity, where applicable

To exercise these rights, contact us using the privacy contact button shown in this policy. We may request information required to verify your identity and locate the relevant account or data.

16. Grievance Redressal

If you have any grievance relating to the processing of your personal data, please contact us first using the privacy contact button shown in this policy.

We will make reasonable efforts to respond to privacy-related grievances within a reasonable period and, where applicable, within the time period required under the Digital Personal Data Protection Rules, 2025.

You are expected to use the grievance redressal mechanism provided by ZeroRiskk before approaching the Data Protection Board of India, as required under applicable law.

17. Duties of Users

When using ZeroRiskk or exercising privacy rights, you must:

• Provide accurate and authentic information
• Not impersonate another person
• Not upload files that you are not authorized to process
• Not suppress material information while making requests
• Not submit false, misleading, malicious, or frivolous grievances or complaints
• Comply with applicable laws, organizational policies, and confidentiality obligations

18. Children’s Privacy

ZeroRiskk is intended for professional, engineering, industrial, organizational, and adult users. It is not intended for children.

We do not knowingly collect personal data from children. If we become aware that a child’s personal data has been collected without legally valid consent, we may delete or restrict such data as required by law.

19. Third-Party Websites and Services

ZeroRiskk may contain links to third-party websites, services, payment gateways, login providers, documentation, APIs, or external resources.

We are not responsible for the privacy practices, content, accuracy, security, or policies of third-party websites or services. You should review the applicable privacy policies and terms of those third parties.

20. No Engineering or Safety Warranty Through Privacy Policy

This Privacy Policy explains data practices. It does not provide engineering advice, safety certification, protection-setting approval, operational clearance, legal advice, or regulatory certification.

COMTRADE analysis, AI reports, workbench outputs, and generated summaries must be reviewed by qualified personnel before being used for engineering, operational, safety, legal, commercial, or statutory purposes.

21. Relationship With Terms of Use

This Privacy Policy should be read together with the ZeroRiskk Terms of Use, when published or made available.

The Terms of Use may contain additional provisions relating to permitted use, prohibited use, engineering reliance, user responsibility, limitation of liability, payment terms, account suspension, indemnity, governing law, and dispute resolution.

Nothing in this Privacy Policy is intended to limit rights that cannot be limited under applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, features, AI processing, payment models, business practices, security requirements, or user feedback.

When we update this policy, we may revise the “Last updated” date at the top of this page. Continued use of ZeroRiskk after changes means you acknowledge the updated Privacy Policy.

23. Contact Us

For privacy questions, consent withdrawal, data requests, grievance redressal, deletion requests, or other privacy-related enquiries, click below to open the contact email.

The email address is hidden by default to reduce automated scraping.